Shipping policy

Last updated: October 21, 2025 Processing Times - 1–3 business days for in‑stock items. Pre‑orders and Japan‑origin items display their own timelines. Methods & Carriers - We use USPS, UPS, or FedEx. Carrier is selected automatically for speed and reliability. Tracking - You’ll receive tracking when your order ships. Please allow 24–48 hours for scans to appear. International - Duties/taxes are the customer’s responsibility; refusal of delivery may result in fees we must deduct from any refund. Warm‑Weather Advisory - Chocolate and other melt‑prone goods are shipped with care but can be affected by heat. Choose faster shipping and bring packages inside quickly. Lost / Stolen - If tracking shows delivered but you didn’t receive it, check with neighbors and your local carrier first; then contact us and we’ll help investigate.