Shipping Policy
Last updated: October 21, 2025
Processing Times
1–3 business days for in-stock items. Pre-orders and Japan-origin items display their own timelines.
Methods & Carriers
We use USPS, UPS, or FedEx—selected automatically for speed and reliability.
Tracking
You’ll receive tracking when your order ships. Please allow 24–48 hours for scans to appear.
International
Duties/taxes are the customer’s responsibility; refusal of delivery may result in fees deducted from any refund.
Warm-Weather Advisory
Chocolate and other melt-prone goods are shipped with care but can be affected by heat. Choose faster shipping and bring packages inside quickly.
Lost / Stolen
If tracking shows delivered but you didn’t receive it, check with neighbors and your local carrier first; then contact us and we’ll help investigate.